ConversAI - Enterprise Chatbot Platform
Impact
70% cost reduction, 1M+ conversations handled, 92% satisfaction rate
Project Overview
Advanced conversational AI chatbot platform that revolutionizes customer service automation. Built with state-of-the-art natural language processing and machine learning models, ConversAI understands context, sentiment, and intent to provide human-like responses. The platform supports multi-language conversations, handles complex queries with 95% accuracy, and seamlessly escalates to human agents when needed. Features include sentiment analysis, conversation analytics, CRM integration, and customizable knowledge bases. The system learns from every interaction, continuously improving its responses. It has successfully handled over 1 million customer conversations, reducing customer service costs by 70% while maintaining 92% customer satisfaction scores. Integration support for Slack, WhatsApp, Facebook Messenger, website chat, and mobile apps.
Key Features
Multi-language support
Sentiment analysis
Context awareness
CRM integration
Analytics dashboard
24/7 availability
Technologies Used
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